SureTRACE+

Overview
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Quality and Compliance, from Order to Delivery

Get the support you need for your essential production processes through the SureTRACE+ program. Our dedicated specialists are available to assist you in a variety of areas, including program management, inventory planning, single-lot management, quality documentation, specialized palletization, warehousing, and more.

Our knowledgeable experts understand production and manufacturing and the critical nature of process compliance and adhering to quality standards. With access to a broad product portfolio sourced from world-class suppliers, we can also help secure your supply of direct and indirect products, including production chemicals, PPE, controlled environment essentials, lab supplies, single-use technologies, and more.

As part of the SureTRACE+ program, you can be confident that your supply is secure from order to delivery.

Learn About Our Vending Units

Watch the video to see how the ULS Inventory Manager vending unit works. Vending units offer secure inventory management solutions, as well as versatile, scalable options that deliver on-going cost savings and accountability.

Customer Care Management

Let our dedicated production team ensure on-time delivery and the security of your supplies.

Your Personalized Business Manager is your single point of contact and works closely with sales and operations to manage production and quality requirements
A Dedicated Customer Care Specialist Team is available to you via phone or email
Customer-Specific Playbooks and Critical Item Lists capture your item/account requirements, including certificates, lot management, change notification, pallet architecture, and delivery
Automatic Notifications with information about quality certificates and change notices are emailed or provided per lot ordered
A Custom Warehouse Quality Checklist is prepared when you sign up and used to verify every order you place before it ships
Chemical Specialists, Controlled Environment & Production Specialists, and Safety Specialists assist with product recommendations

Supplier and Quality Management

Allow us to be your single source for qualified suppliers and products.

Our Qualification Process ensures supplier reliability and compliance through surveys, financial stability assessments, and an evaluation of each supplier’s ability to support your production requirements
Supplier Business Reviews and Scorecards continually assess the health of the supplier’s ability to meet the cGMP-based quality requirements and ensure your security of supply
Change Notification is provided on products purchased through the Fisher Scientific channel
Quality Documentation and Certificates from suppliers are provided to you, ensuring conformance to your material specifications
Supplier Engagement facilitates CAPA management and issue resolution using QMS-based tracking

Customer Inventory and Storage

Our customized stocking strategies for your specified critical items are developed and implemented for you based on your account and requirements for critical item stocking levels. This ensures supply security and on-time delivery.

Customer Reserved Inventory at your local warehouse for frequently purchased critical items
Lead Times provided and managed for items that are purchased less frequently so they can be fulfilled through your local warehouse according to your requirements
Single/Minimal Lot Management ensures accurate item identification, quality, and traceability
Consigned and Vendor-Managed Inventory Solutions provide you with another option for fast and accurate management of items on a need-to-use basis
A Broad Distribution Footprint of 13 U.S. locations strategically placed within proximity to most customers, allowing for efficiencies and delivery

Material Handling and Logistics

Our specialized network of ISO 9001:2015 certified and VAWD-accredited distribution centers offers custom solutions to increase efficiencies and decrease costs.

Customized Storage and Labeling Solutions provide barcodes, labels, part numbers, and more based on your specific item and account requirements
Heat Treated Pallets (HTP) & Poly Palletization ensures that your products are stored and shipped on pallets that are free of harmful chemicals, contaminants, and insects
A Dedicated Delivery Fleet of over 100 strategically routed trucks meets your fast-paced demands in production
Standard Next-Day On-Time Delivery for orders placed before 2 p.m. provides predictability and accurate production planning*
Emergency Same-Day Delivery is available for stocked production items in the event of an emergency*
Management of Recycling and Returnables to let you use your space and resources more efficiently

*Limited to items stocked in customer’s local warehouse